We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund.
- Please contact Customer Service Aftersales@lovetobuybuy.com on our site, indicating the item(s) you would like to return and the reason.
- After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
- Drop off your package at the local post office.
- Most returns are processed within 5 business days after we receive your package.
- You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
- The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear.
- Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
- Items with non-returnable marks and free gifts cannot be returned.
- We do not accept returned items that have been sent back without proper returns requests.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
- Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-lovetobuybuy.com products .
Note: The original shipping fee are non-refundable.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Once your return is received and inspected, we will email you a notification of receipt. If you are approved, then your refund will be processed.
Your refund will be returned to your payment card within 1-3 working days.Please contact our Customer service at firstname.lastname@example.org to get the return address.
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